Cookie Policy

Last updated: November 2025

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, maintain your login session, and improve your browsing experience.

KwikTix uses cookies and similar technologies to provide essential functionality, analyze platform performance, and enhance your experience as an event organiser or ticket purchaser.

Cookies We Use

Essential Cookies

Required for the platform to function. These cannot be disabled without breaking core functionality.

Authentication: Supabase session cookies to keep you logged in
Security: CSRF protection and secure session management
Payment: Stripe checkout session cookies for secure payment processing
Performance: Load balancing to route requests efficiently

Analytics Cookies

Help us understand how users interact with KwikTix so we can improve the platform and fix issues.

Google Analytics: Page views, user journeys, and feature usage tracking
Error Tracking: Sentry error monitoring to identify and fix bugs
Performance Monitoring: Page load times and platform responsiveness

Functional Cookies

Remember your preferences and settings to provide a personalized experience.

Organization Selection: Remember which organization you last accessed
Timezone & Currency: Display dates and prices in your preferred format
Tour Progress: Track onboarding tour completion status
Dashboard Preferences: Remember your dashboard layout and filter settings

Third-Party Services

We integrate with trusted third-party services that may set their own cookies. These services are essential to KwikTix's operation:

Stripe: Payment processing and checkout session management. Required for ticket sales. Subject to Stripe's Privacy Policy.
Supabase: Authentication, database, and file storage. Handles user sessions and data storage.
Google Analytics: Website analytics and user behavior tracking to improve our platform.
Sentry: Error tracking and performance monitoring to maintain platform stability.
Apple & Google Wallet: Digital wallet pass generation for ticket delivery.

Managing Cookie Preferences

You have control over most cookies used on KwikTix:

Browser Settings

Modern browsers allow you to control cookies through settings. You can:

Block all cookies (this will prevent you from using KwikTix)
Block third-party cookies only
Delete all cookies when you close your browser

Analytics Opt-Out

To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.

Important: Blocking essential cookies will prevent you from logging in, purchasing tickets, or using core platform features. We recommend only blocking analytics and non-essential cookies if privacy is a concern.

Cookie Duration

Different cookies have different lifespans:

Session Cookies: Deleted when you close your browser (used for checkout sessions and temporary state)
Authentication Cookies: Last up to 30 days to keep you logged in
Preference Cookies: Last up to 1 year to remember your settings
Analytics Cookies: Last up to 2 years for long-term usage analysis

Data Protection & Privacy

Cookie data is handled in accordance with our Privacy Policy and applicable data protection laws including GDPR and UK Data Protection Act 2018.

We never sell cookie data to third parties. Cookies are used solely to operate the platform, provide our services, and improve user experience.

Updates to This Policy

We may update this cookie policy to reflect changes in technology, legal requirements, or our practices. Material changes will be communicated via email to registered users or through a notice on the platform.

Last updated: November 2025

Questions?

If you have questions about how we use cookies or want to exercise your data rights, contact us:

KwikTix Privacy Team

Email: privacy@kwiktix.co.uk

General enquiries: hello@kwiktix.co.uk