Privacy Policy

Last updated: January 2025

Information We Collect

We collect information you provide directly to us, such as when you create an account, purchase tickets, or contact us for support. This may include personal information such as your name, email address, phone number, and payment information.

We also automatically collect certain information about your device and usage of our services, including IP address, browser type, operating system, and pages visited. This helps us improve our services and provide a better user experience.

How We Use Your Information

We use the information we collect to:

  • Process transactions and deliver tickets
  • Provide customer support and respond to enquiries
  • Send important updates about your orders and our services
  • Improve our platform and develop new features
  • Prevent fraud and maintain security
  • Comply with legal obligations and enforce our terms

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our platform, processing payments, or delivering services to you.

We may also disclose information when required by law, to protect our rights, or in connection with a business transaction such as a merger or acquisition.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Payment information is processed by our secure payment partners and is not stored on our servers. We use industry-standard encryption and security practices to protect your data.

Your Rights and Choices

You have the right to access, update, or delete your personal information. You may also opt out of certain communications from us. For residents of certain jurisdictions, additional rights may apply under applicable data protection laws.

To exercise your rights or if you have questions about this privacy policy, please contact us using the information provided below.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyse usage patterns, and provide personalised content. You can control cookie settings through your browser preferences.

For more detailed information about our use of cookies, please see our Cookie Policy.

International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through other communication methods.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

KwikTix Support

Email: privacy@kwiktix.co.uk

For general enquiries: hello@kwiktix.co.uk