Terms of Service

Last updated: January 2025

Acceptance of Terms

By accessing or using KwikTix ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

These Terms apply to all users of the Service, including event organisers, ticket purchasers, and general visitors to our platform.

Description of Service

KwikTix provides an online platform that enables event organisers to create, manage, and sell tickets for their events, and allows users to discover and purchase tickets for various events.

The Service includes features such as event creation tools, payment processing, ticket distribution, analytics, and customer support functionalities.

User Accounts and Registration

To use certain features of the Service, you may be required to create an account. You agree to provide accurate, current, and complete information and to update such information as necessary.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use.

Event Organiser Responsibilities

As an event organiser using our platform, you represent and warrant that:

  • You have all necessary rights and permissions to create and sell tickets for your events
  • Your events comply with all applicable laws and regulations
  • Event information provided is accurate and up-to-date
  • You will honor all ticket sales and provide the advertised event experience
  • You will comply with our content guidelines and community standards

Ticket Purchases and Refunds

All ticket purchases are subject to availability and the specific terms set by the event organiser. Prices, availability, and event details may change without notice.

Refund policies are determined by individual event organisers. We facilitate refunds according to the organiser's stated policy. Processing fees may apply to refunds where permitted by law.

In cases where an event is cancelled or significantly changed, refunds will be processed according to our standard procedures and applicable consumer protection laws.

Payment Terms

We use third-party payment processors to handle transactions. By making a purchase, you agree to the terms of our payment partners and authorize us to charge your payment method.

Service fees, processing fees, and other charges will be clearly disclosed before you complete your purchase. All fees are non-refundable except as required by law.

Prohibited Uses

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights of others
  • Upload or distribute malicious code or harmful content
  • Engage in fraudulent activities or misrepresent your identity
  • Interfere with or disrupt the Service or its security features
  • Create events for illegal activities or prohibited content
  • Circumvent any access restrictions or usage limitations

Intellectual Property

The Service and its content, features, and functionality are owned by KwikTix and are protected by international copyright, trademark, and other intellectual property laws.

You retain ownership of content you submit to the Service, but grant us a license to use, display, and distribute such content in connection with operating and promoting the Service.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Disclaimers and Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind. We do not guarantee that the Service will be uninterrupted, secure, or error-free.

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

Important: Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so these limitations may not apply to you.

Indemnification

You agree to indemnify and hold harmless KwikTix and its affiliates from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service will cease immediately.

You may terminate your account at any time by contacting us. Termination does not relieve you of obligations incurred prior to termination.

Dispute Resolution

Any disputes arising from these Terms or your use of the Service will be resolved through binding arbitration in accordance with applicable arbitration rules, except where prohibited by law.

For residents of certain jurisdictions, additional dispute resolution rights may apply under local consumer protection laws.

Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom, without regard to conflict of law principles.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website or through other communication methods.

Continued use of the Service after changes constitutes acceptance of the modified Terms.

Contact Information

If you have questions about these Terms of Service, please contact us:

KwikTix Legal

Email: legal@kwiktix.co.uk

For general enquiries: hello@kwiktix.co.uk

Note: These terms are effective as of the date indicated above. By using KwikTix, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.